Effective Date: May 14, 2026

HVAC Chicago Pro (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

Information You Provide

  • Name, address, phone number, and email address when booking a service.
  • Payment information (processed securely through our payment processor — we do not store full card numbers).
  • Service history, preferences, and communications with our team.

Information Collected Automatically

  • IP address, browser type, and pages visited on our website.
  • Cookies and tracking technologies (see our Cookie Policy for details).
  • Device information when you contact us via mobile.

2. How We Use Your Information

  • To schedule, confirm, and fulfill service appointments.
  • To process payments and send invoices.
  • To communicate service reminders, follow-ups, and satisfaction surveys.
  • To send promotional offers and maintenance reminders (you may opt out at any time).
  • To improve our website and service quality through analytics.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service technicians and dispatchers to fulfill your appointment.
  • Payment processors for transaction handling.
  • Third-party analytics and marketing tools (in anonymized/aggregated form where possible).
  • Law enforcement or regulatory authorities when required by law.

4. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal requirements, and resolve disputes. Service records are typically retained for 7 years.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications at any time.
  • File a complaint with the appropriate regulatory authority.

6. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and secure payment processing to protect your data. No system is 100% secure; we encourage you to contact us immediately if you suspect unauthorized access.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Contact Us

For questions about this policy, please reach out to HVAC Chicago Pro:

  • Email: info@hvacchicagopro.com
  • Website: www.hvacchicagopro.com
  • North Clark Street, Chicago, IL 60601